Care App Egypt Privacy Policy, Secure Medical Services & Data Protection

Care App respects your privacy. This policy explains how we collect, use, and share your information when you use our services.

Our Services:

Booking clinic/online appointments
Doctor–patient chat and follow-up
Electronic prescriptions (where available)
Lab tests and medical scans requests/results (if enabled)
Insurance-related support (if applicable)
Medicines information/requests (if enabled)
Customer support and service follow-up

Information We Collect:

Account details (name, phone number, email)
Health information you choose to provide (symptoms, prescriptions, lab/scan files)
Insurance details (if used)
Device and usage data for performance and security

How We Use Information:

To provide and improve the services
To manage appointments, communication, and requests
To send service notifications (confirmations/updates)
To maintain security, prevent misuse, and comply with applicable laws in Egypt

Sharing:
We do not sell your personal data. We may share necessary information with doctors/clinics and other providers (labs, imaging centers, pharmacies, insurers) to deliver your requested services, with trusted service providers under confidentiality, or with authorities if legally required.

Security & Retention:
We apply reasonable security measures and keep data only as long as needed for service delivery and legal requirements.

Your Choices

You may request access, correction, or deletion (where legally allowed) and withdraw consent (where applicable) by contacting us.

Contact Us:
Email: info@careapp4u.com
Phone/WhatsApp: 01227515070